Frequently Asked Questions
Everything you need to know about your next high-performance PC.
How long does it take to build and ship my custom PC?
Each custom system is hand-assembled by our master builders. Lead times typically range from 7 to 14 business days for assembly and testing, followed by 3-5 days for standard shipping depending on your location.
What kind of testing do you perform on your systems?
Every MAINGEAR PC undergoes a rigorous 48-hour burn-in process and a comprehensive 100-point quality control checklist to ensure maximum stability and performance right out of the box.
What is covered under the MAINGEAR warranty?
Our standard warranty includes lifetime labor and phone support, along with a 1-year comprehensive parts warranty. Extended warranty options are available for up to 3 years of total coverage.
Do you offer financing options for high-end builds?
Yes, we partner with Affirm to provide flexible monthly payment plans, allowing you to pay for your new gaming rig or workstation over time with competitive interest rates.
What is your return policy for custom-built computers?
We offer a 30-day return policy for our systems. If you are not completely satisfied, you can return your PC for a refund, though a restocking fee may apply to custom configurations.
Can I upgrade my MAINGEAR PC in the future?
Absolutely. We use standard, non-proprietary components in all our builds, making it easy for you to upgrade your GPU, RAM, or storage down the road without compatibility issues.